TUBBZ had a promo where they would send you a pin with your order. My order included no pin. Here's there response:
"So sorry about that. If you place another order with us, please let us know, and we'll include one with that"
I responded:
"Usually if an item is missing from the original order, it would be sent out individually. I’ve never been asked to place a new order so the original missing item can be included. If Tubbz is going to run a promotion and cannot fulfill their end of the bargain, I doubt it will be fulfilled a second time."
I have not heard back from them. Beware of their promotions! It's a scam.
